Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your MyStreetMenu subscription using the cancellation option available in your account, where provided.

Cancellation generally prevents the subscription from automatically renewing for the next billing period.

2. What Happens After Cancellation?

Unless otherwise stated during purchase or required by applicable law:

• Your current paid subscription remains active until the end of the current billing period.
• You can continue using eligible features during the remaining paid period.
• Future recurring charges will be stopped after cancellation.
• Cancellation does not automatically refund the current billing period.

3. Refund Eligibility

Because MyStreetMenu is a digital SaaS service, subscription fees are generally non-refundable after the subscription has been activated and the service has been made available.

However, we may consider refunds in situations such as:

• Duplicate charges caused by a technical billing error.
• A successful payment where the subscription was not activated because of an issue on our side.
• An incorrect charge caused by an error attributable to MyStreetMenu.
• A material service-delivery issue where a refund is appropriate.
• Other circumstances where a refund is required by applicable law.

4. Trial Periods

If MyStreetMenu provides a free trial, trial terms will be shown when the trial is offered.

Unless explicitly stated otherwise:

• Trial access is limited to the applicable trial period.
• Promotional trial eligibility may be restricted.
• A trial does not guarantee a refund after conversion to a paid subscription.

5. Failed or Duplicate Payments

If your bank or payment provider shows a failed payment but your account was incorrectly charged, the transaction may require reconciliation between the payment provider and MyStreetMenu.

If a duplicate or incorrect payment occurs, contact us with:

• Account email
• Transaction/payment ID
• Date of payment
• Amount charged
• Relevant payment details

Important: Do not send your full card number, CVV, UPI PIN, password, or banking credentials.

6. Refund Processing

Approved refunds are generally initiated through the payment method or payment provider used for the original transaction, where supported.

The time required for the amount to appear in your account depends on the payment provider, bank, card network, or other financial institution.

Razorpay’s customer guidance similarly notes that refunds are processed by the business rather than by Razorpay on the merchant’s behalf, and refund timelines can depend on banking partners.

7. Non-Refundable Situations

A refund may generally not be provided where:

• You simply choose not to use the Service after activation.
• You forget to cancel before a renewal.
• You stop using the Service during a paid billing period.
• Your account is suspended because of your violation of our Terms.
• You have already received the intended subscription service for the applicable billing period.

This does not limit any refund rights that cannot legally be excluded.

8. How to Request a Refund

Send your request to: snkdevworks@gmail.com

Include:

• Your registered account email.
• Business name.
• Payment/transaction ID.
• Payment date.
• Amount.
• Reason for the request.

We may request additional information necessary to verify the transaction.

9. Refund Review

Refund requests are reviewed based on:

• Payment records.
• Subscription status.
• Service activation.
• Account history.
• Applicable policy.
• Applicable law.

We will communicate the outcome of the request through the contact information associated with your account.

10. Contact

For cancellation and refund questions: